Reference

Terms and Conditions That Govern Your aj77 Account

These terms set out what you agree to when you open and use an aj77 account — covering deposits via bKash, Nagad and Rocket, how your wallet works, and what we expect from each other.

Account EligibilityWallet & Payment TermsFair Use PolicyAccount Suspension RightsGoverning Jurisdiction
aj77 Terms and Conditions That Govern Your aj77 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account, by email, or through our Bangladesh support line — whichever works for you.

Live Chat Open your account dashboard and start a chat. Terms and account queries are handled by the same team, so you will not be passed around.
Email Support Send your query to our support address from your registered email. Include your account ID so we can pull up your record without delay.
Bangladesh Help Line Our Bangladesh support team can walk you through any clause in these terms and explain how it applies to your specific account situation.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

We hold your account data and wallet balance under a clear set of obligations. Here is how we handle the areas that matter most to you as an account holder.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never process a payout without confirming the request through your registered contact.

Data Handling

We collect only what is needed to operate your account and verify your payment method — bKash, Nagad or Rocket number, contact detail, and transaction history.

Requesting Changes

You can request a correction to your account details or ask us to close your account at any time by contacting support with your account ID and the change you need.

Retention Policy

We keep transaction records for the period required under applicable rules. After account closure, personal data is deleted or anonymised in line with our retention schedule.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the quickest way to get a direct answer.

The terms apply to your account regardless of which city you are in. However, eligibility to access the platform depends on local law in your specific region — we cannot confirm access is permitted for every location.

If we suspend your account for a terms breach, any verified wallet balance is returned to the original payment method — bKash, Nagad or Rocket — after we complete our review, usually within a few business days.

No. These terms permit one account per person. Duplicate accounts are a breach and may result in both accounts being closed and wallet balances withheld pending investigation.

We notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support from your registered email with your account ID and the specific request. We will confirm receipt and handle it within the timeframe our retention policy sets out.

Using automated tools, exploiting technical errors, or coordinating accounts to manipulate outcomes all breach our fair use clause. We reserve the right to close accounts and reverse transactions where we identify this.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.